MAINTENANCE & REPAIR
Our genuine leather pieces are crafted to last and age beautifully with time. To keep them in their best shape, here are some simple care tips:
Keep Away from Direct Heat
Avoid using lighters or exposing your piece to open flames—heat can cause dark spots and discoloration due to the leather’s natural oils and dyes. Also, our threads are wax-coated, so direct heat can damage or melt them.
No Harsh Chemicals
Avoid contact with alcohol, perfumes, creams, or any products not specifically made for leather, as they can stain or degrade the material.
Protect from Water
Moisture can lead to stiffness, discoloration, mold, or mildew. Never use hairdryers or heaters to dry leather—let it air dry naturally in a shaded place.
Avoid Sunlight & Extreme Heat
Direct sun exposure or heat can dry out the leather, cause fading, and reduce the lifespan of your piece.
Storage Matters
Skip plastic bags—opt for breathable dust covers instead. Store your item in a cool, dry space, away from dust and humidity.
Cleaning Tips
Use a soft, damp cloth to wipe away dirt or surface stains. For deeper cleaning, use a mild leather cleaner—nothing abrasive.
Be Gentle with Wear
Avoid rough surfaces and clothing with sharp details or strong dyes that might scratch or transfer color to your bag.
HOW TO CLAIM YOUR REPAIR SERVICE
We offer a one-year limited warranty on all our products, starting from the date of purchase. This warranty covers any manufacturing defects or craftsmanship issues that arise under normal use.
Collapsible content
WHAT'S COVERED
- Defects in materials or workmanship.
- Problems with zippers, clasps, and hardware during regular use.
- Stitching or construction issues that impact the product’s functionality.
WHAT'S NOT COVERED
- Damage caused by misuse, neglect, or accidents.
- Normal wear and tear, such as scratches, scuffs, or stains.
- Damage due to exposure to extreme conditions, including water, heat, or chemicals.
- Modifications or alterations made by anyone other than our authorized service team.
- Damage to leather or materials without external cause or impact.