RIHAM KHAIRALLAH

Handcrafted Leather Goods  ·  Egypt

 

SHIPPING POLICY

SHIPPING AT A GLANCE

Shipping Coverage	Egypt — all governorates
Estimated Delivery	8 to 10 business days from order placement
Shipping Cost	Calculated at checkout based on order weight
Order Tracking	Tracking number provided upon dispatch
Carrier Delays	Not the responsibility of Riham Khairallah

1. WHERE WE SHIP

We currently ship to all governorates across Egypt. At this time, we do not offer international shipping. If you are based outside Egypt and wish to place an order, please contact us at rihamkhairallah.eg@gmail.com to discuss options.

2. SHIPPING COSTS

Shipping fees are calculated at checkout and are based on the total weight of your order. As our pieces vary in size and material, the shipping cost may differ from one order to another.

Please note: The shipping fee displayed at checkout is final and reflects the weight of your specific order. Heavier orders or multi-item orders will incur a higher shipping cost accordingly.

3. ORDER PROCESSING TIME

All orders are processed within 1 to 3 business days of payment confirmation. - Orders processing time may vary based on the availability of stock and materials. Business days are Monday through Friday, excluding Egyptian public holidays.

You will receive a confirmation email once your order has been dispatched, along with a tracking number to follow your shipment.

4. ESTIMATED DELIVERY TIMES

Once dispatched, orders are typically delivered within 8 to 10 business days, depending on your governorate and the shipping carrier's schedule.

Please note that these are estimated timeframes and are not guaranteed. Delivery times may be longer for remote areas or during periods of high demand.

5. CARRIER DELAYS & PUBLIC HOLIDAYS

Riham Khairallah works with third-party shipping carriers to deliver your orders. Once a shipment has been handed over to the carrier, the delivery timeline is outside our direct control.

We are not responsible for delays caused by:

Shipping carrier operational schedules or capacity constraints

Egyptian or international public holidays

Periods of high shipping volume such as holiday seasons or national events

Adverse weather conditions or force majeure circumstances

Incorrect or incomplete delivery address provided at checkout

Important: If your order is delayed beyond the estimated delivery window, we encourage you to first check your tracking number for updates. Should the shipment appear to be lost or significantly delayed with no movement, please contact us at rihamkhairallah.eg@gmail.com and we will liaise with the carrier on your behalf.

6. ORDER TRACKING

A tracking number will be sent to your email address once your order has been dispatched. You can use this number on the carrier's website to monitor the status and location of your shipment.

If you have not received your tracking information within 3 business days of placing your order, please contact us at rihamkhairallah.eg@gmail.com.

7. FAILED DELIVERY ATTEMPTS

If a delivery attempt is unsuccessful due to the recipient being unavailable, the carrier will typically make additional attempts or hold the parcel at a designated location for collection.

Riham Khairallah is not responsible for parcels that are returned to sender due to:

An incorrect address provided at checkout

The recipient being unreachable after multiple delivery attempts

Refusal of the parcel at the point of delivery

In such cases, re-delivery charges may apply and will be the responsibility of the customer.

8. DAMAGED PARCELS UPON DELIVERY

We take great care in packaging every order to ensure it arrives safely. However, if your parcel appears visibly damaged upon delivery, we recommend noting this with the courier before accepting the package.

Please report any damage caused during transit to us within 48 hours of delivery by emailing rihamkhairallah.eg@gmail.com with photos of both the packaging and the item. We will work with the carrier to resolve the issue and arrange a replacement or refund where applicable.