1. Delivery Policy

• Please note that product inspection with the courier upon delivery is not available. Orders must be accepted or refused in full, as partial acceptance is not permitted.

• Kindly review your order details carefully before confirming your purchase.

2. Exchange & Return Policy

• Return or exchange requests must be submitted within 3 days of delivery via the WhatsApp number or email listed on our website.

• Customers must provide their order number and clear photos showing that the product is unopened, unused, and in its original packaging, so its condition can be verified before the process begins.

• For defective, damaged, or incorrect items, please contact us so we can arrange an appropriate resolution in accordance with applicable Egyptian consumer protection laws.To start a return, you can contact us at rihamkhairallah.eg@gmail.com. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at rihamkhairallah.eg@gmail.com.